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As expected, I received a response in about ~12 hours, which seems to be the norm these days. I also checked out the FAQ page, which is very basic, and I also tested email support. I received a response that they’ve indeed experienced some technical difficulties over the last few days, but they’re doing their best to resolve those issues. I started a new chat (the icon is located in the bottom left corner), and I got an instant response from what looked like a very smart bot or a very quick human support agent. I had some issues with loading times in the game section, so I thought it was the perfect opportunity to test the live chat as well. From my experience, approvals are usually handled within a few hours, though the site allows up to 24 hours.
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